Tuesday, February 7, 2023
  • Contact
  • Write For Us
  • About Us
  • Privacy Policy
  • Editorial Guidelines
Hesper Herald Daily News
  • Home
  • News
  • Politics
  • Business
  • Technology
  • Culture
  • Lifestyle
  • Travel
  • Health
  • Login
No Result
View All Result
Hesper Herald Daily News
Home Technology

Tech support options for gamers

Charlie Goode by Charlie Goode
May 19, 2022
in Technology
0
Tech support options for gamers
0
SHARES
13
VIEWS
Share on FacebookShare on Twitter

The immersive nature of games is one of their biggest appeals, providing a fun distraction from the often mundane nature of everyday life or providing more meaningful benefits such as a tool to combat depression.

Customer service is a crucial aspect in gaming because that important immersive quality can be broken by games that crash and then force gamers to look for help and assistance that may not be immediately available or clearly accessible.

Related posts

AI Is Powering The Future Of Financial Services

AI Is Powering The Future Of Financial Services

February 2, 2023
The power of data for organizations

The power of data for organizations

September 20, 2022

If this happens, enough gamers will look elsewhere, and no gaming site or online casino wants its players trying to find a new casino because of it.

A lot of gaming studios feel they lack the resource or bandwidth to offer technical support to their customers on a continuous benefit, which is why many gamers end up looking for assistance from peer-to-peer networks such as the likes of community forums.

This can be very helpful for gamers but studios that can provide their own support channels are a better option for gamers and for the studios as they have more control over customer service.

With the rapid emergence of mobile and online games providing help for gamers in order to allow them to remain engaged has become more crucial than ever before.

Gaming support

Modern games are complicated and usually unfinished when released, allowing them to have fixes offered over time along with new content and extra features.

This also enables the voice of the consumer to play a much bigger part in the nature of the finished product, and customer service is now starting to become part of the overall gaming experience rather than a grudging afterthought and with a greater degree of creativity.

Offering online help for mobile games did not make much sense, which is why the studio responsible for the massively popular Angry Birds game franchise decided to use Zendesk’s mobile SDK to actually offer tech support from within the game itself.

This resulted in a massive surge in tickets regarding issues that might have otherwise been left unresolved.

The in-game support had the same appearance and feel as the game, resulting in tech support becoming a seamless aspect of the gaming environment.

Another good example of this creativity in tech support is Riot Games, who saw the benefit of investing in ticket deflection and self-service.

Intelligent caching allowed for the loading of tech support articles in milliseconds, and an automated solution handler uses AI to find and answer frequently asked requests such as hacked accounts or lost passwords.

Gaming studios have begun to develop innovative methods of making customer service and tech support options a part of the overall gaming experience.

To do this, they have required a much greater understanding of gamers and the ideal ways to communicate player support.

Even in circumstances where the provision of optimal tech support may not be as obvious as the examples above, staying fast with tech support is assisting gamers and allowing studios to do right by their clientele.

The sooner a gamer can get the tech support they need, the sooner they will get back to playing the game, making everyone happy.

Previous Post

Game Apps that Pay Real Money: Truth, Not Hype

Next Post

7 things about B2B landing pages you’ll kick yourself for not knowing

Next Post
7 things about B2B landing pages you’ll kick yourself for not knowing

7 things about B2B landing pages you’ll kick yourself for not knowing

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

RECOMMENDED NEWS

Here’s how many miles of range EV motorists could lose this winter

Here’s how many miles of range EV motorists could lose this winter

1 year ago
real art

Van Gogh Museum On the occasion New Art On Sep 11

2 years ago
Career options after getting Mental Health Degree

Career options after getting Mental Health Degree

2 years ago
What is Olympiad?

What is Olympiad?

11 months ago

FOLLOW US

BROWSE BY CATEGORIES

  • Automotive
  • Blog
  • Business
  • Culture
  • Education
  • Finance
  • Food & Drinks
  • Health
  • History
  • Home Improvement
  • Law
  • Lifestyle
  • News
  • Politics
  • Property
  • Sport
  • Technology
  • Travel
  • Uncategorized
PR Fire International Press Release Distribution

BROWSE BY TOPICS

Action Against Hunger Aman Lakhiani C. Justin Lee FANUC Finder forteq UK Global Wellness Summit Hannah Beko House Buy Fast I. Philips instantprint IntElect J. Anable Jack Whitehead Jonathan Rolande Joshua Evans Junsei Junsung Woo Kuda Gonese Leicester College of Performing Arts Liz Truss Marion Plant Match of the Day Mental Health Foundation Micha Oumezaouche Midland Academies Trust Mikron National Association of Property Buyers Patisserie Valerie Paul Wallis PDSA Poppy Keddie Pumpkin Spice Latte Cake Quotezone.co.uk Ria Powell Scorpion Vision Steve Roberts Sumitomo Demag Sustainable September T. Chatterton technology Tom Kerridge Tsung-Ming Tsao et al Vivek Singh wedding
PR Fire International Press Release Distribution

POPULAR NEWS

  • What Causes Sharp Stabbing Pain in Right Side Under Rib?

    What Causes Sharp Stabbing Pain in Right Side Under Rib?

    0 shares
    Share 0 Tweet 0
  • An Ultimate Guide to Med Beds Technology

    0 shares
    Share 0 Tweet 0
  • NASA Confirms That Asteroid Bennu Poses A Threat To Earth

    0 shares
    Share 0 Tweet 0
  • What is the Difference Between a Modem and a Router?

    0 shares
    Share 0 Tweet 0
  • Persán Buys Land In Poland For Its New Factory

    0 shares
    Share 0 Tweet 0
  • Contact
  • Write For Us
  • About Us
  • Privacy Policy
  • Editorial Guidelines

© 2020 Hesper Herald

No Result
View All Result
  • Home
  • Politics
  • News
  • Business
  • Culture
  • Lifestyle
  • Travel

© 2020 Hesper Herald

Welcome Back!

Login to your account below

Forgotten Password?

Retrieve your password

Please enter your username or email address to reset your password.

Log In