Transmitting trust, solidity and solvency have been some of the qualities that have led Banco Mediolanum to achieve the highest global satisfaction index among Spanish banking clients.
The entity has achieved a score of 8.35 out of 10 compared to the 7.48 average obtained by the sector, according to the latest study of the banking sector prepared by the independent consultancy Stiga.
Among the capabilities that have led Banco Mediolanum to position itself first, according to the study, the clarity and punctuality with which its clients receive information on their accounts are also noteworthy . This has been one of the sections that bank users have scored the best with 8.45 compared to 7.71 for the sector.
Transmitting trust is another of the attributes of the entity that its clients value the most and to which they have given an 8.04 compared to 6.79 in the sector. In this section, the study analyzes the intangibles of the relationship between customers and the bank, that is, the combination of factors ranging from the entity’s transparency to the trust it generates in them.
According to sources from Banco Mediolanum, “trusting an entity should not be a matter of faith, but of facts.” The bank’s combination of solidity, solvency and modernity is also highly valued, with a score of 8.20 compared to 7.43 for the sector.
“For almost forty years our clients continue to perceive a solid and solvent entity that projects a modern image adapted to the times and that is committed to society,” they point out from the bank.
Relationship between client and manager
The relationship with your manager, your Family Banker, is a differential factor of the Banco Mediolanum model that is most appreciated by its clients. The personalized service offered through its Family Bankers, the name by which the bank’s financial advisors are known, has achieved a score of 8.83, compared to 8.41 for the rest of the entities.
Clients have a financial coach who accompanies them throughout the Financial Cycle of Life and plans their savings and investments with them according to their needs. This is “a prop that explains the high degree of satisfaction of our clients and their identification with the entity,” they report from the bank.
Another of the qualities that users of Banco Mediolanum appreciate is its offer , so when the independent consultant Stiga asked them about the range of products, commissions and interests, their level of satisfaction exceeded the sector average with 7.84 compared to to 6.01.
Added to these capabilities is the entity’s multi-channel approach, which offers intuitive and comfortable solutions to users. For this reason, the operational and service score that the bank gives through its app, its website and the telephone banking service, the latter being the most valued in the sector with 8.78, compared to 8.13 for the rest of banks .
