Your business’s customer service has to be prompt, whether for sales, customer support, or marketing. Indeed, artificial intelligence chatbots are the best way to achieve smooth engagements and address maximum customer queries at a time.
This blog highlights the practical ways to make the most use of artificial intelligence chatbots. The AI chatbots are the new change that businesses are embracing to automate their customer communications effectively.
So, the first question here is,
How many people are using artificial intelligence chatbots?
The growth for chatbots has been tremendous. Currently, 1.4 billion people are using chatbots. Why so? Undoubtedly, the benefits of using an AI chatbot surpass most of the common problems of hiring an in-house customer support team. Apart from that, businesses can reduce operating costs by up to 30%.
Interestingly, as people need quick answers, AI chatbots can provide a seamless customer experience. Today, 37% of people use chatbots to get quick responses. And if you are wondering about the best feature of AI chatbots, it is- the 24-hour service. 64% of internet users say that 24-hour service is the best feature that adds value and credibility to a business.
Benefits of artificial intelligence chatbots
Cutting across the clutter, 55% of the businesses which use AI chatbots generate high-quality direct leads. Indeed, chatbots are the fastest growing brand communication channel as these are also beneficial with communication APIs.
Here are more benefits of AI chatbots for your business
- It helps you increase customer engagement
Customer engagement can be taken to the next level with artificial intelligence chatbots. How? AI, NLP (Natural Language Processing), and ML (Machine Learning) are the core to collect user data and analyze it better to make the conversations more interactive.
That means the AI bots can effectively deliver consistent answers without having the relevant solutions taking the table top! Plus, one-on-one responses are the best when retaining a user and converting him to be a customer. One feature which plays as a captain here is the real-time responses. This enables the companies to ensure that the customers are not turning to their competitors, and the buyer’s journey starts with them!
- It helps reduce customer service costs
Modern AI technology promises a great deal to reduce your customer support operating costs. And luckily, the reasons for how it does is evident. You don’t have to hire additional support services or opt-in for a customer support team for your business. On the other hand, you will indeed need human agents to take over for some of the conversations, but there is no need to hire a complete in-house team.
With chatbots, you can cut costs on the following levels:
- Salaries of the hired customer support team
- Training and time invested for the in-house sales/marketing team
- Infrastructural costs for enabling the team to work from the office
Likewise, here are the sure-shot ways in which artificial intelligence chatbots are beneficial:
- Effectively scale the customer chat experience in the busiest hours of the day
- Completely automate the routine business processes
- Enable and adapt to the new customer service models
This is why most businesses choose AI chatbots instead of hiring a full-fledged in-house team to enhance their customer experience.
- You can keep a check on the customer data and get valuable insights
Data is the core of AI Chatbots. Artificial intelligence chatbots can effectively track purchasing patterns and analyze customer behavior. Why? The chatbots can monitor user data, making it easier for businesses to use it as and when required.
The data collected helps the businesses expand their reach, gain feedback through simple questions, and optimize the business website.
Here are some of the noteworthy practices which greatly help businesses to use data collected by a chatbot:
- Create legit customer profiles: Your Company can collect the information, such as name, contact details, etc.
- Send impressive push notifications: You can keep your existing customer engaged with reasonable content push notifications while not trying to spam a user!
So, seeing the benefits of artificial intelligence chatbots, it is hard for any business to stay on top without them. Customers need quick resolutions, and chatbots can do that. They need an on-time response, and AI can meet their swift requirements.
So, get the advantages of working for your business and generating high-quality leads. Starting today!